Our time together is important and I do my best to be understanding and communicative about appointments. Life can get complicated — forgetfulness and unforeseen situations happen to all of us!

Please review the scheduling policy below before booking your appointment (a.k.a. session, meeting, consultation, etc).

• Scheduling timeframe: appointments may be scheduled, rescheduled, or cancelled up to 24 hours prior to the appointment start time.

• Payment: collected in full at the time of booking (when purchasing a single session or multi-session package). Payments are processed by Stripe, which offers multiple ways to pay.

• Appointment start time: arrive to the virtual meeting or in-person location promptly at the scheduled time. Late arrival (15 minutes or more) will incur a no-show fee.

• Late-cancellation fee: a cancellation with notice provided that occurs less than 24 hours prior to the appointment will incur a $20 late-cancellation fee. A refund for the remainder will be issued within 10 business days. Cancellation without notice will be considered a no-show.

• Missed appointments (no-show): missing an appointment completely or arriving 15+ minutes late is considered a no-show, and will incur a fee of 50% of the appointment cost. A refund for the remainder will be issued within 10 business days.

• Grace & Flexibility: if an emergency or other unforeseen circumstance causes you to cancel late, arrive late, or miss an appointment altogether, exceptions to the fees listed above may be considered at my discretion. Provided that a reasonable effort was made to notify me of your situation as soon as possible, I will do my best to work with you on rescheduling or another resolution. Communication details are provided after booking.

• If I need to cancel or reschedule an appointment: similarly, I will provide notice as far in advance as possible, and will offer you a resolution such as prompt rescheduling or receiving a credit or refund.